Week 1 Readings: Introduction to CSCW

This week's readings are on "classic" CSCW and groupware definitions and analyses:

• Orlikowski, W.J. (1992). Learning from Notes: organizational issues in groupware implementation.
• Grudin, J. (1994). Computer-supported cooperative work: history and focus.
• Ellis, C.A., Gibbs, S.J., & Rein, G. (1991). Groupware: some issues and experiences. Commun. ACM, 34(1), 39-58.

All can be found in the files section of myCourses.

Also, please read:

• Wikipedia entry on Groupware
• Usability First: Groupware

Week 2 Readings: Asynchronous Communication

• Anderson, T., & Kanuka, H. (1997). On-Line Forums: New Platforms for Professional Development and Group Collaboration. Journal of Computer-Mediated Communication, 3(3).
• Ducheneaut, N., & Bellotti, V. (2001). E-mail as habitat: an exploration of embedded personal information management. interactions, 8(5), 30-38.
• Erickson, T., & Kellogg, W.A. Knowledge Communities: Online Environments for Supporting Knowledge Management and its Social Context.
• Fisher, D., Brush, A.J., Gleave, E., & Smith, M.A. (2006). Revisiting Whittaker & Sidner's "email overload" ten years later.
• Shirky, C. (2003). Social Software and the Politics of Groups.
• Smith, M. (1999). Invisible Crowds in Cyberspace: Mapping the Social Structure of the Usenet. In Communities in Cyberspace: Perspectives on New Forms of Social Organization. London: Routledge.

Week 3 Readings: Synchronous Collaboration

PDFs in my Courses:

Bradner, E., & Mark, G. (2001). Social presence with video and application sharing. Paper presented at the ACM SIGGROUP Conference on Supporting Group Work, Boulder, Colorado.

Dewes, C., Wichmann, A., & Feldmann, A. (2003). An analysis of internet chat systems. Paper presented at the 3rd ACM SIGCOMM conference on Internet measurement, Miami Beach, FL.

Herbsleb, J. D., Atkins, D. L., Boyer, D. G., Handel, M., & Finholt, T. A. (2002). Introducing instant messaging and chat in the workplace. Paper presented at the SIGCHI conference on Human factors in computing systems: Changing our world, changing ourselves, Minneapolis, Minnesota.

Lovejoy, T., & Grudin, J. (2003). Messaging and formality: Will im follow in the footsteps of email? Paper presented at INTERACT 2003, Zürich, Switzerland.

Nardi, B. A., Whittaker, S., & Bradner, E. (2000). Interaction and outeraction: Instant messaging in action. Paper presented at the ACM conference on Computer supported cooperative work, Philadelphia, Pennsylvania.

Stevens, R., Papka, M. E., & Disz, T. (2003). Prototyping the workspaces of the future. IEEE Internet Computing, 7(4), 51- 58.

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Available on the web:

Quan-Haase, A., Cothrel, J., & Wellman, B. (2005). Instant messaging for collaboration: A case study of a high-tech firm. Journal of Computer-Mediated Communication, 10(4).

Week 4 Readings: Organizational Collaboration Tools

The following readings can be downloaded from the Content section in myCourses:

Palen, L. (1999). Social, individual and technological issues for groupware calendar systems. Paper presented at the Proceedings of the SIGCHI conference on Human factors in computing systems: the CHI is the limit, Pittsburgh, Pennsylvania, United States.

Prinz, W., & Zaman, B. (2005). Proactive support for the organization of shared workspaces using activity patterns and content analysis. Paper presented at the Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work, Sanibel Island, Florida, USA.

Rama, J., & Bishop, J. (2006). A survey and comparison of cscw groupware applications. Paper presented at the Proceedings of the 2006 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing couuntries, Somerset West, South Africa.

Redmiles, D., Wilensky, H., Kosaka, K., & de Paula, R. (2005). What ideal end users teach us about collaborative software. Paper presented at the Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work, Sanibel Island, Florida, USA.

Tullio, J., Goecks, J., Mynatt, E. D., & Nguyen, D. H. (2002). Augmenting shared personal calendars. Paper presented at the Proceedings of the 15th annual ACM symposium on User interface software and technology, Paris, France.

Week 5 Readings: Contemporary Social Computing

Readings are available in the Content section of myCourses:

• Sen, S. et al. (2006). tagging, communities, vocabulary, evolution. In Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM Press, New York, NY, 181-190.
• Musser, J. (2006). Web 2.0 Principles and Best Practices. O'Reilly & Associates, Sebastopol, CA.
• Carron, C, Favier, J., and Li, C. (2006). Social Computing. Forrester Associates.

Week 6 Readings: Collaborative Content Creation

Readings are in the Content section of myCourses.

• Adler, A., Nash, J. C., & Noël, S. (2006). Evaluating and implementing a collaborative office document system. Interact. Comput., 18(4), 665-682.
• Hasan, H., & Pfaff, C. C. (2006). The wiki: An environment to revolutionise employees' interaction with corporate knowledge. Paper presented at the Proceedings of the 20th conference of the computer-human interaction special interest group (CHISIG) of Australia on Computer-human interaction: design: activities, artefacts and environments, Sydney, Australia.
• Majchrzak, A., Wagner, C., & Yates, D. (2006). Corporate wiki users: Results of a survey. Paper presented at the Proceedings of the 2006 international symposium on Wikis, Odense, Denmark.

Week 6 Reading: Collaborative Knowledge Management

The following readings have all been uploaded to myCourses:

• Dubinko, M., Kumar, R., Magnani, J., Novak, J., Raghavan, P., and Tomkins, A. 2006. Visualizing tags over time. In Proceedings of the 15th international Conference on World Wide Web (Edinburgh, Scotland, May 23 - 26, 2006). WWW '06. ACM Press, New York, NY, 193-202. DOI= http://doi.acm.org/10.1145/1135777.1135810
• Marlow, C., Naaman, M., Boyd, D., and Davis, M. 2006. HT06, tagging paper, taxonomy, Flickr, academic article, to read. In Proceedings of the Seventeenth Conference on Hypertext and Hypermedia (Odense, Denmark, August 22 - 25, 2006). HYPERTEXT '06. ACM Press, New York, NY, 31-40. DOI= http://doi.acm.org/10.1145/1149941.1149949
• Millen, D. R., Feinberg, J., and Kerr, B. 2006. Dogear: Social bookmarking in the enterprise. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Montréal, Québec, Canada, April 22 - 27, 2006). R. Grinter, T. Rodden, P. Aoki, E. Cutrell, R. Jeffries, and G. Olson, Eds. CHI '06. ACM Press, New York, NY, 111-120. DOI= http://doi.acm.org/10.1145/1124772.1124792
• Sen, S., Lam, S. K., Rashid, A., Cosley, D., Frankowski, D., Osterhouse, J., Harper, F. M., and Riedl, J. 2006. tagging, communities, vocabulary, evolution. In Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM Press, New York, NY, 181-190. DOI= http://doi.acm.org/10.1145/1180875.1180904
• Sen, S., Geyer, W., Muller, M., Moore, M., Brownholtz, B., Wilcox, E., and Millen, D. R. 2006. FeedMe: a collaborative alert filtering system. In Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM Press, New York, NY, 89-98. DOI= http://doi.acm.org/10.1145/1180875.1180890

Week 8 Readings

The following readings are available in the Content section of myCourses:

Dourish, P. 2006. Re-space-ing place: "place" and "space" ten years on. InProceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work (Banff, Alberta, Canada, November 04 - 08, 2006). CSCW '06. ACM Press, New York, NY, 299-308. DOI= http://doi.acm.org/10.1145/1180875.1180921

Schmidt, K. 2002. The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'. Comput. Supported Coop. Work 11, 3 (Nov. 2002), 285-298. DOI= http://dx.doi.org/10.1023/A:1021272909573

Bardram, J. E. and Hansen, T. R. 2004. The AWARE architecture: supporting context-mediated social awareness in mobile cooperation. In Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work (Chicago, Illinois, USA, November 06 - 10, 2004). CSCW '04. ACM Press, New York, NY, 192-201. DOI= http://doi.acm.org/10.1145/1031607.1031639

Week 10 Readings

The following readings can be found in myCourses:

Herlocker, J. L., Konstan, J. A., and Riedl, J. 2000. Explaining collaborative filtering recommendations. In Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work (Philadelphia, Pennsylvania, United States). CSCW '00. ACM Press, New York, NY, 241-250. DOI= http://doi.acm.org/10.1145/358916.358995

Jensen, C., Davis, J., and Farnham, S. 2002. Finding others online: reputation systems for social online spaces. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing Our World, Changing Ourselves (Minneapolis, Minnesota, USA, April 20 - 25, 2002). CHI '02. ACM Press, New York, NY, 447-454. DOI= http://doi.acm.org/10.1145/503376.503456

Nguyen, D. T. and Canny, J. 2007. Multiview: improving trust in group video conferencing through spatial faithfulness. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (San Jose, California, USA, April 28 - May 03, 2007). CHI '07. ACM Press, New York, NY, 1465-1474. DOI= http://doi.acm.org/10.1145/1240624.1240846

Terveen, L. and McDonald, D. W. 2005. Social matching: A framework and research agenda. ACM Trans. Comput.-Hum. Interact. 12, 3 (Sep. 2005), 401-434. DOI= http://doi.acm.org/10.1145/1096737.1096740